Without seeing a photo, I'm not entirely sure what you're getting, but my first suggestion is to make sure SCAL is still registered. I assume you've purchased a license and activated it? To verify, go to Help>About Sure Cuts A Lot and, at the bottom of the window that opens, you should see your name and your registration number. On a Mac, you would click on Sure Cuts A Lot in the upper left corner instead of Help.