SCAL software packaging???

[jehari]

I received SCAL software today that I ordered from mycricutbuddy.com. The disc is scratched and the case is broken. I don't know if it was damaged in transit or not. The software case itself did not come in the standard plastic or with a security seal like every other software or dvd that I have puchased. It was in a plastic bag with a sticky flap (just like an envelope only clear). Is this how they package all their software? I'd like to know before I fly off the handle at the seller because it looks used and abused to me.
Thanks for your help!

[papasue]

If I were you I'd email support@craftedge.com and let them know. I doubt they will see your post here but I'm sure they'd like to know about how poorly one of their vendors is doing.

Did you contact mycricutbuddy about it?

[jehari]

Yes....I emailed them and they the damage must have been caused in transit and that they didn't do returns. But they DID say they were "sorry" it was damaged . I sent of an email as you suggested to craftedge. I'll let you know what I hear back. THANKS!!

[jehari]

Wow....I already got a reply from Craft Edge! I guess they do indeed use the poly-bags for their software packaging. They asked me for my purchase receipt and serial number and said they could send a replacement right away. Now THAT is customer service!!

[ackruszka]

That's a real bummer. I purchased mine from ScrappingTable.com and it came in a DVD case and even that had some bubble wrap in it. Good for you that Craft Edge is making good.