can't update, don't get an email nothing works on craft edge

[Zara]

Hey there!

I tried to cut after printing. Normally there was no problem. At this time the software stopped after pressing the button next (to find the reg. marks). I thougt to update my software. On the craft edge site I wrote my name and my serial number. "invalid"... then I tried to get an email with my right serial number (even I think it was right) I didn't get an email. Then I tried to cantact the support. But just the same problem... no answer, no email.

Can somebody help me? What can I do?

Thanks for your answers

Yvonne (Zara)

[craftedge]

Yvonne,
Looks like all our emails to you were getting bounced back.
I have just tried to send another email from a gmail account instead.

[Zara]

Thank you sooooo much! I got it and now it workls