I clicked on the "Cutter" symbol & for the port it sys, "COM3(Sizzix eclips VCOM)" Is that what it's supposed to be? I have no idea. I was all set to cut out some things for a layout & now nothing! 
Any ideas???
Thanks,
Clara
new laptop
new laptop
I just got a new laptop with Windows 8. I haven't used my eclips in about 4 months so I bought the upgrade for ecal2. Got that on & now it won't cut. I get a message saying "cutting machine could not be found." I shut it off, unplugged the usb cord, unplugged the machine & nothing. I clicked on the "Cutter" symbol & for the port it sys, "COM3(Sizzix eclips VCOM)" Is that what it's supposed to be? I have no idea. I was all set to cut out some things for a layout & now nothing!
Any ideas???
Thanks,
Clara
I clicked on the "Cutter" symbol & for the port it sys, "COM3(Sizzix eclips VCOM)" Is that what it's supposed to be? I have no idea. I was all set to cut out some things for a layout & now nothing! Any ideas???
Thanks,
Clara
Re: new laptop
Congrats on your new computer.
I'd suggest you contact support at CraftEdge.com. There is a support form on the website to tell them all about your set up. You may need a "driver" or something else....I don't do windows so I'm not sure....but they will know and they will work to get yo up and running.
I'd suggest you contact support at CraftEdge.com. There is a support form on the website to tell them all about your set up. You may need a "driver" or something else....I don't do windows so I'm not sure....but they will know and they will work to get yo up and running.
Susan E
http://creationsbypapasue.blogspot.com
LEARN, GROW, CREATE, SHARE
Mac 10.12.6 Sierra, eCAL 1.506, ECAL2.023, SCAL4Pro, Export Plug-in, Inkscape 48, iPad/scal3
eClips2.
http://creationsbypapasue.blogspot.com
LEARN, GROW, CREATE, SHARE
Mac 10.12.6 Sierra, eCAL 1.506, ECAL2.023, SCAL4Pro, Export Plug-in, Inkscape 48, iPad/scal3
eClips2.
-
mitsim
- Posts: 462
- Joined: Sat Nov 26, 2011 1:32 pm
- Location: SoCal (Windows 7, Eclips1, ECAL 1.500, Photoshop, Illustrator
Re: new laptop
Nuzzmark, did you get your ECAL to work? I also have a new Windows 8 laptop, and had no problems installing and cutting with ECAL2 with my Eclips (the original Eclips). Hope it got worked out for you.
Re: new laptop
Hi Mitsim & Papasue,
I did contact support & sent them my pc info. I'm still waiting on their reply. I figure if we can't get it to work, I'll just go back to the previous version, although this is a new laptop. Maybe that's the reason??
Thanks,
Clara
I did contact support & sent them my pc info. I'm still waiting on their reply. I figure if we can't get it to work, I'll just go back to the previous version, although this is a new laptop. Maybe that's the reason??
Thanks,
Clara
Re: new laptop
CraftEdge support is amazing! I did a print screen to show what I was seeing & they told me what to do & it worked! Hallelujah!!! Can't wait to get going on my projects!
Clara
Clara