Did you enter all the text yourself by typing in and arranging the words or did you import the file?
Look in the layers panel and see if you have a rectangle drawn on the mat around the words. You should only have the words showing in the layers panel, unless you drew a rectangle to cut around the words like a business card.
Were you planning on doing print to cut like a business card or something? I can see reg marks. You could have filled the rectangle with black.
OR just post the file and someone will take a look and a print it and see if it can be reproduced by others.
I solve my problem when I uninstall the Ecal and than install it again..
I have no explanation.
Also, The printer didn't want to print some other colors from my other projects.
In the pictures shown in this thread, I imported the text, I made in AI before.
This is the other problem I have, when I write directly in ECAL software, my marks are over the material and I can't make print2cut... I will show what I mean when I have some more time.