Just Bought SCAL- Frustrated

[kksmom]

I just bought SCAL for Windows. Every time I click on import svg it gives me an error and says "failed to load the svg file" What is going on. I have tried all kinds of svg files. I'm so annoyed with this. I just want it to work Thanks!

[Shelley]

do your files end with .svg?

[kksmom]

yes

[Shelley]

maybe you could post your file that you want to cut here on the forum... and somebody can have a look at it????

[kksmom]

okay I will try. None of the files are working but this one was free so I hope it's okay to post it.

[kksmom]

Here is another file that I tried to load. It is from craftedge

[Shelley]

It looks like they work great to me???

It looks like it works.JPG (106.02 KiB) Viewed 4403 times

[HeatherM]

Yes, they both work for me too. If you installed your SCAL from a CD (or downloaded it before March 16th) have you tried updating the version to the most recent one? If you are using Vista or Win7 are you running in XP compatibility mode? Also, someone earlier was having problems from having too many fonts. Have you installed a lot of fonts?

[kksmom]

They open for me in the trial of MTC. I even loaded SCAL on my husband's pc but it doesn't work there either.

[Deloris]

They open for me in the trial of MTC. I even loaded SCAL on my husband's pc but it doesn't work there either.

When you activated the SCAL2 software on the Craft Edge website, did it give you a message that it completed the activation?

Can you cut the shapes from the basic library that's built into SCAL2? If not, then the problem isn't the SVG files not loading, it's a problem with the installation or activation of the SCAL2 software.

Have you sent a email to support@craftedge.com

I'm sure they can help.