I lost my Serial

[mesagirl]

I had to reformat my computer because of a virus. When I went to the web site to re-download and install it asked for may serial number, but I can not find it. I went to their site and to do a look up but it said it can not find my name. I bought it several months ago. What do I do? I have contacted them and no response. Now what? Do I buy it again?
Signed
Frustrated

[craftingmakesmehappy]

i would contact them again. sometimes it takes them a couple days to get back to you. i know that is not much help. i just recently went through that and it took 3-4 days to get it straightened out

[mesagirl]

I have contaced them 4x now and still nothing.

[Deloris]

Go to this page on Craft Edge site and enter your email address.

http://www.craftedge.com/support/lostserial.php

Their computer will email you your serial number to the email address you used when you registered the software.

[mesagirl]

I tryed that it did not work.

[raewyn64]

Have you checked your spam email?
Just a thought.

[mesagirl]

yes And I contacted support

[Deloris]

Are you sending your emails to support@craftedge.com

[mesagirl]

yes I am

[Deloris]

Another idea... Who did you buy SCAL from? If it's a different vendor than Craft Edge they may have a record of the serial number in their computer.