I e-mailed PC with a question about a cartridge rebate about three weeks ago and have never received a reply.

My friend got her baby bug last black Friday from Wal-Mart and got home to find it was DOA. She was on the phone with them for hours. They did send a replacement and a return label, but only after a lot of time on hold. The one they sent was defective, too. More hours on hold. The third one was fine.
She knows the right way to talk to customer service, otherwise it might have been an even longer process. She did ask them if there was something they could offer her in way of a goodwill gesture for her troubles, and they let her have a cartridge of her choice for free. But think of all the minutes she wasted on her wireless phone just to get everything resolved. Ugh.
I'm thankful for boards like this, because I sure don't want to wait on hold there just to have questions answered! If I have to call for repair issues that's one thing, but other than that? Heck no -- This board rocks!
kelsie94 wrote:I purchased SCAL pretty quickly then. Actually, I had just purchased Design Studio when I found out about SCAL and was so disappointed about wasting my money on DS - SCAL is much easier ANDthe customer service is way better than Cricut (I'm still waiting for a response from them, after about 15 emails, for over six months now!)