New Expression and Can't Update Firmware!

[LABs Nana]

I have had CDS for about 6 months and have NEVER been able to use it. I continually get the message that Explorer encountered a problem and has to close! Now when I try to use my Expression, it tells me that I have to update my firmware. BUT I can't! Can SOMEONE PLEASE help?
I sure would appreciate it.
TIA,
Juanita

[talanhart]

Why do you have Explorer open? That's a browser. You update your firmware from the DS program. Under the Help tab at the top is Update Firmware. Hope this helps.

[wreed06]

The Explorer error does not necessarily mean that Explorer is open. It's kind of a generic Windows error and if there's been a problem that message will display.

If you have this error, try rebooting the computer and open DS and go through the instructions talanhart gave.

[LABs Nana]

I apologize for the misinformation! It said CRICUT DESIGN STUDIO has encountered a problem. I cannot open the program in order to update the firmware.
Juanita

[AnointedHands]

You should check with Cricut customer service or check the cricut.com website...that error is usually a conflict of some type. They might have more info there.

[hbennett]

I had a problam with one of my PC's... my desktop would not work for updating firmware, but my laptop did. You could update the firmware using a different PC. If you don't have 2... find a friend and use theirs (install DS trial and uninstall when finished). Just a thought.