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HELP PLEASE! Can't open my most important file...

Posted: Tue Sep 29, 2015 2:28 am
by Zara
Hello everybody

Don't know what happened. I work nearly every day with one of my files. Suddenly I get the information in the picture below.
Screenshot (114).jpg
Screenshot (114).jpg (32.73 KiB) Viewed 5143 times
It was real hard work for me and I need the file. Is it possible to get it back, repair it or something like this? This file is for the adventcalendar for my four children :cry:

Please if you can help me, I'd be sooooooo thankfull!!!

Best wishes from Yvonne

Re: HELP PLEASE! Can't open my most important file...

Posted: Tue Sep 29, 2015 7:29 am
by talanhart
I'm not sure what that message means.

Are you trying to open the file and the program at the same time by clicking the file itself or do you have the Program open and opening it from there?

If you have been working on this, can you open this file from the Recent Projects Tab?

Re: HELP PLEASE! Can't open my most important file...

Posted: Tue Sep 29, 2015 8:59 am
by Zara
Well I tried to open it in all the ways... Everytime the same messenge.

Re: HELP PLEASE! Can't open my most important file...

Posted: Tue Sep 29, 2015 10:58 am
by craftedge
Please send the file to support@craftedge.com

Re: HELP PLEASE! Can't open my most important file...

Posted: Tue Sep 29, 2015 9:16 pm
by Zara
:D Yes! I'll do this