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Eclips Won't Cut

Posted: Thu Sep 20, 2012 9:26 am
by Soulsisterd
My eclips will not cut at all. It goes through the motions, but nothing is happening. It just stopped right in the middle of a cut.
I did replace the blading thinking it was that, still no luck. It doesn't look like the blade is touching the surface. Any suggestions? :?

Re: Eclips Won't Cut

Posted: Thu Sep 20, 2012 9:46 am
by mitsim
You will probably need to contact Sizzix. If you can make a video (on your phone is fine) of what is happening, they will probably request to see it. If they think they can't help you through it, they'll send you a call tag, and you can send it back, and they'll send you a new one. Good luck!

Re: Eclips Won't Cut

Posted: Thu Sep 20, 2012 10:53 am
by Soulsisterd
thank you. I will do that.