Craft Edge

I received SCAL software today that I ordered from mycricutbuddy.com. The disc is scratched and the case is broken. I don't know if it was damaged in transit or not. The software case itself did not come in the standard plastic or with a security seal like every other software or dvd that I have puchased. It was in a plastic bag with a sticky flap (just like an envelope only clear). Is this how they package all their software? I'd like to know before I fly off the handle at the seller because it looks used and abused to me.
Thanks for your help!

If I were you I'd email support@craftedge.com and let them know. I doubt they will see your post here but I'm sure they'd like to know about how poorly one of their vendors is doing.

Did you contact mycricutbuddy about it?

Yes....I emailed them and they the damage must have been caused in transit and that they didn't do returns. But they DID say they were "sorry" it was damaged . I sent of an email as you suggested to craftedge. I'll let you know what I hear back. THANKS!!

Wow....I already got a reply from Craft Edge! I guess they do indeed use the poly-bags for their software packaging. They asked me for my purchase receipt and serial number and said they could send a replacement right away. Now THAT is customer service!!

That's a real bummer. I purchased mine from ScrappingTable.com and it came in a DVD case and even that had some bubble wrap in it. Good for you that Craft Edge is making good.