Page 1 of 1
SCAL keeps crashing
Posted: Mon Jun 07, 2010 10:18 pm
by Jayne
After ive cut something it says...SCAL has found and error...then closes down...what could be causing this...
Re: SCAL keeps crashing
Posted: Tue Jun 08, 2010 8:49 pm
by Jayne
Hello...................
Re: SCAL keeps crashing
Posted: Wed Jun 09, 2010 2:54 am
by Deloris
Send a email to
support@craftedge.com with details of your operating system and what's happening when it crashes.
Re: SCAL keeps crashing
Posted: Wed Jun 09, 2010 9:19 pm
by Jayne
Ok will do ...ty
Re: SCAL keeps crashing
Posted: Thu Jun 10, 2010 1:09 pm
by TOASTER
I had the same problem yesterday. Crashed about 3 times while working on one design. Annoying.
Re: SCAL keeps crashing
Posted: Fri Jun 11, 2010 9:54 am
by catseyes
I will be honest and say i love using scal but whenever i have sent anything to todd with reference to when i had version 13 crashing on me,i received no reply and have given up waiting hence why i went back to my older version 12.
I have had more help from the people that know there stuff on this board and would be lost without them.
susannah
Re: SCAL keeps crashing
Posted: Fri Jun 11, 2010 1:55 pm
by Beckie
I feel the same way.. I have so many problems. I have orders and my program goes black screen and jumbles all up. How do you go back to the old version? What is the cause of this problem you think? Todd we need help quick.. Please call me about this. 830-9146419 Cant see any of the icons and the screen turns black. HELP
Re: SCAL keeps crashing
Posted: Mon Jun 14, 2010 3:28 am
by Deloris
If SCAL freezes after you click on cut then try installing this driver. See my post:
http://forums.surecutsalot.com/viewtopi ... =6&t=12999
--------------------------------------------------------------------------------------------------
If SCAL is freezing when you are working on designs but haven't click cut yet try installing an older update. It maybe that 2.012 is the problem and installing an older update may fix the problem:
Here's how to install an older version of SCAL2:
First make sure you deactivate SCAL by doing the following steps:
Start the SCAL2 program
Click About under the Help menu
Hold down the Shift key and click in the about window
It will ask to de-activate
Then uninstall your current SCAL2 software.
Then follow this link and download and install either update 8 or update 5
http://forums.surecutsalot.com/viewtopi ... =7&t=12223
Those updates normally work fine for most users.
Also, make sure your USB cable is connected directly to your computer and not through a USB hub.