Craft Edge

Hoping someone might know the answer. My laptop is not working.. It was fine earlier this morning .. I shut the lid like I always do when I leave for a short while and then lift the lid and I have to sign back in. This time I lift the lid and nothing happens .. I just get a black screen. The blue light is on. I did press the power button.. nothing. I did the Ctrl//shift/Esc in case it is frozen.. nothing. It is a new laptop bought in December .. a Dell Win 7. I may need to call Dell but just wondering if anyone knows what is going on. I heard Dell service is not that great but it is a brand new laptop.. thanks for any help..

When all else fails with my Dell (or any other computer), I remove its lifeline...I remove the battery with is a reset. Once you put the battery back in, just turn it on. It might try to do a diagnostic and you can either let the computer do the diag or hit the key (will tell on the screen) to continue with the boot process.

HTH
Althea

thanks.. I will try that...

Hold the power button down until the unit shuts off. It might take two or three seconds. Wait a few minutes and turn it back on.

Thanks Todd.. it worked. I was going to wait until my husband got home to try the battery thing like Althea suggested and now I don't have to.. You guys rock.. thanks