Please help - cant' get SCAL to run!!!
Please help - cant' get SCAL to run!!!
I'm not a computer person, so bear witih me. I went to use my SCAL for the first time last evening, and a window popped up saying windows didn't recognize a USB device. I went under 'help' in scal where the directions were to do this. The window they said would pop up, didn't. So I went to step 6 and tried to 'download here'. I got confirmation that it downloaded successfully. However, when I go into my control panel and look at the USB devices, it doesn't say 'usb serial converter', like the help directions state. It still says USB unknown device. I keep getting windows in SCAL telling me that my cricut is not turned on. It is, and has a cartridge in place. I tried the trial version of DS, and it said my cricut could not be found. Can anyone help me? I'm about to lose my mind. My firmware is the 2.34 version, and I am plugged directly into a port. My computer is a 64 bit Vista laptop. Can anyone help? I saw a previous post where there was a picture posted of her device manager, but I don't have those same things under my device manager. I'm just stumped!